Frequently Asked Questions


Where's my course?
See Finding and getting into a course.
Moodle doesn't accept my essay when I try to submit it! What do I do?
There are lots of things that can make this happen, so there's no one silver-bullet thing you can do to keep this from ever happening to you. There are, however, a couple of things you can do to turn this from a heart-stopper into nothing more than a minor annoyance.
  1. If you are supposed to put your essay into a box on Moodle, don't compose it there. Pop up Microsoft Word, write your essay in Word, and cut-and-paste it into the box. This way, if the submission process fails, you still have your essay. It's a matter of minutes, at most, to go back, cut-and-paste again, and retry the submission. (If it fails the first time, it usually works the second time.)
  2. After you've tried (and failed) twice to submit your essay, email your instructor and tell him or her of the problem you're having. If you wrote your essay in Word, attach it to the email. Instructors will almost invariably be reasonable about computer trouble. One caution here, however: don't delay on sending the email. You don't want to make it look like you're trying to wangle an extension by blaming the computer.
My video starts playing, but then freezes after a while. How do I avoid this?

If the video starts, the problem is normally not with the video. (Problems with the video usually make it not start at all.) Usually this is caused either by the the student's computer being too loaded down to keep up, or the student's Internet connection being slow.

You can usually tell if your machine is loaded down by looking at the hard-disk light. If that's lit pretty nearly all the time, your machine is busy. (You may even be able to hear the disk chattering away inside the computer when this happens. If your machine has a variable-speed fan—most modern ones do—you'll hear that cranked up to its top speed as well. The fan may drown out the sound of the disk chattering, in fact—it does on my machine, for example.)

Note that it's not always enough to think about whether you're running another program (or several) at the same time. Sometimes Windows (or MacOS, including MacOS X) will decide to start up something “in the background” at exactly the wrong moment.

If your Internet connection can't handle that much data, eventually it will fall behind and the video will freeze. If your connection is shared, you need to think about who else might be using it at the same time.

Experience suggests that DSL connections can usually (but not always) keep up with the data requirements of online video. Cable and FiOS connections (like AT&T U-verse) are generally fine.

How can I see resources from Mickel Library?

Follow the “Library” link from “Resources” at the top of every page in Moodle to Mickel's site. To get access to the actual resources, you'll need to log in on Mickel's site using your library barcode.

If you don't have a library barcode, you can get one (as an enrolled student or a faculty member) by calling the library. Their number is 864-596-9071 or 864-596-9020.

I'm trying to upload a file, but Moodle says it's too big. What now?
See Adding a big file.


How do I add a video to my course?
See the page on videos.
How do I assign a paper using Moodle?
Use an Assignment activity.
How do I assign a take-home exam using Moodle?
Use an Assignment activity. If the students are going to submit their results outside of Moodle, use an offline activity; otherwise, use one of the activity types that allows students to upload a file or files.
How do I make Moodle weight my assignments correctly?
See the page on gradebooks.
How do I teach online?
See Designing a course to be disaster-resistant, Online vs. face-to-face teaching, and General expectations for an online instructor.
Last modified: Tuesday, March 24, 2020, 11:03 PM